In the main screen of the Overview section, you will be presented with multiple different graphs and reports of the environment. You will find the following Overview submenus within the AirWatch Hub:

Below the Overview submenu, the second of the submenu items you will see is Reports & Analytics. Within the Reports & Analytics submenu, you are presented with two additional menu items, Reports and Events.

The Reports submenu contains two options: List View and Subscriptions. Within the List View section, you are provided with an extensive list of predefined reports from AirWatch. You can also create custom reports on specific criteria and schedule them to be automatically sent to recipients. Within each of the reports, you have four options. The magnifying glass option allows you to view/create the report; you will select the options required and export the report to one of the desired formats (such as PDF, Excel, and CSV). The second option allows you to add the report as a subscription, automating the delivery to selected recipients. The third option allows you to add the report to My Reports for easy retrieval and the last drop-down option provides a sample of what the report will provide. These options are shown in the following screenshot:

The Subscriptions menu item will take you to the Report Subscriptions section, which is within the Settings menu. Report Subscriptions are those reports you have subscribed to for automatic delivery to a specific user or set of users.

Within the Events submenu, there are three additional menu items. The first is Device Events, which consists of all events from the devices enrolled within your environment. Within Device Events, you can filter within Date Range, Severity, Category, Module, or even Search to help drill down to what you are looking for. This section can be very useful when it comes to troubleshooting. The Console Events section provides all events related to Admin Console. Here you will see any changes, configurations, additions, and so on to Admin Console and by whom. Again, you can filter within Date Range, Severity, Category, Module, or even Search to help drill down to what you are looking for. This will help identify any misconfigurations and troubleshoot unexpected changes. The last section within Hub is the Syslog section. This item will direct you to the Enterprise Integration section within Settings. Here you will be able to configure your Syslog settings to output the logs into an enterprise logging server. We will go into more detail about this in Chapter 3, Enterprise Integration.

The first submenu within Devices is Dashboard. Similar to the Overview section within the Hub, Dashboard provides a high-level overview of all enrolled devices within your AirWatch environment. The following is presented on Dashboard:

The List View section displays all enrolled devices within your organization and allows you to filter your search based on Management, Ownership, Smart Groups, Platform, Security, Status, and Advanced. Here you can view the status of a device and view additional detailed information of the devices to assist with troubleshooting. You can customize the information being displayed in the main section by customizing the layout within the Layout option in the top-right corner. Here is a screenshot for your reference:

The next submenu item is the Lifecycle section, which contains the following two items:

Next on the list is the Profiles submenu with multiple options within it. Profiles are what are configured to manage the devices. This is where you configure all the settings, configuration, policies, and so on for the devices that are enrolled. We will go into more detail about profiles later in the book. Within Profiles, you have the following submenus:

Next in the submenu is Compliance Policies. This is a critical part of your deployment and allows you to ensure that your users are adhering to the policies put in place. If they aren't, AirWatch allows you to take actions against those devices. For example, you could have a policy that looks for a rooted device. If it detects your device is rooted, you can have AirWatch send an email with a warning email to restore the device back to normal within 24 hours. If they fail to do so, you can then send a command to enterprise or device wipe the data on the device until it is no longer rooted. There are multiple rules that can be put in place with several different actions for each of the rules.

Within Compliance Policies, there are three submenus:

Next within Devices we have the Certificates submenu. This is where we can view any certificates that have been installed on devices enrolled into AirWatch. Within Certificates, there are two submenus:

Products is the next submenu within Devices and allows for enhanced remote device configuration. Product provisioning allows you to deploy an installation of different features based on conditions you set and always ensures that your devices are up to date. This section has grown exponentially with Version 7.3 and this is the section that will be primarily be utilized by rugged devices.

Within Products, you have the following submenus:

The second last option is the Printers submenu. Here you can view and manage all printers within your AirWatch environment:

The last submenu in Devices is the Settings option. This is a shortcut to the Devices and Users sections within Settings that will be covered in more detail later in this chapter.

The first section we will cover is the Users submenu:

The second main section within Accounts is Administrators. This section is very similar to the Users section with the exception that the admin accounts are those that are used to manage the AirWatch environment and user accounts are those used for enrollment:

Let's cover the Applications section:

The second submenu within Apps & Books is Books. This is where you can distribute and manage books. Books are better known as iBooks and are currently only available for iOS devices. The following menu items are contained within Books:

The third submenu within Apps & Books is Orders. This is where you can view and manage all Apple VPP orders within AirWatch. The following are the menu items within Orders:

The last option within the Apps & Books menu is Settings. This will direct you to the Apps section in Settings.

The first submenu in Content is Dashboard. Here you can get a high-level view of the content that has been deployed to the users. Within Dashboard, there are four data views:

The next submenu item is the List View. Here you can view and manage all content that has been published to the users. You can also add new content here and assign it to specific organization groups, so only specific users receive the content.

The next down the list is the Repositories section. This is where you will manage and create your repositories for the users to access their storage and documents. Let's have a look at its submenus:

The next submenu item within Content is Categories. This is where you can organize your content and allow easier searches for your documents. It is recommended that you create your categories before you start uploading the content to allow an organized structure of content for your users.

Featured Content is the next submenu within Content. Here you can manage content that has been added as Featured Content from the List View page of all the documents. Featured Content allows you to provide users with easier access to this content.

Next in the Content menu is Batch Status. This section allows you to batch import documents into the console via a CSV file to make available to the end users. If you aren't able to provide access to your repositories, this will provide an option to easily upload multiple files into AirWatch.

The last submenu item within Content is Settings. The following menu items are present within Settings:

The first submenu is Dashboard. Within Dashboard, you are provided with the following options:

The next submenu item within Email is List View. This section provides a view of all devices that are being managed by AirWatch for email access. You can list by Device or User and view the current status of the enrolled device, whether they are blocked, compliant, and so forth. There are also multiple filters to allow you to be more granular in your search, and you have the ability to whitelist or blacklist devices from here.

Compliance Policies is the next option within Email. Here you can provide additional security controls to your environment. The additional controls provided are grouped into three categories: General Email Policies, Managed Device Policies, and Email Security Policies.

Settings is the last item within the Email menu; this option will direct you to the Configuration section within Email in Settings.

The first submenu of Groups & Settings is Groups. Within Groups, our first section is Organization Groups. Organization Groups are core to your deployment and it's extremely important that you set these up correctly from day one to best meet your organization's needs. There are many ways to set up Organization Groups, and there is not necessarily one correct way, as what works well for one company may not work very well for another. Organization Groups are what identifies users or devices receive when enrolled. During enrollment, your device is assigned to a specific organization group to which profiles are assigned. These profiles define what you have access to within your environment based on configurations from the admin.

It is important to understand your organization structure to set up your Organization Groups effectively. In my current role, we decided to create our organization Groups into Bring Your Own Device (BYOD) and corporate owned devices underneath the global organization group. Within BYOD and corporate owned devices, we created child Organization Groups pertaining to different BYOD and corporate owned initiatives. This has allowed us to keep our administration simpler by keeping our initiatives consistent for all our customers. If you work in a large enterprise that would prefer to delegate out to its different locations or facilities, you could create a hierarchy under the parent Organization Group based on location and/or facility. Within each location and/or facility, you could then create your child Organization Groups for each of your initiatives and delegate more granular admin access to only these child Organization Groups.

The Groups menu consists of the following submenus:

The last item in Groups & Settings is the All Settings option. This will direct us to a separate screen to manage All Settings within the AirWatch environment.

As you can see in the preceding screenshot, there are a lot of options within the Settings screen. This is where the primary environment configurations will take place. The majority of these configurations can also be applied to specific Organization Groups for customized deployments. Simply click on the drop-down in the header as described earlier and select the Organization Group you would like to make changes to. Validate whether the Override option is selected to make the changes. The System settings will be covered at a very high level, and as we progress through the chapters, we will be revisiting a lot of these sections in detail as we cover each of the specific EMM components: